Fictional Computer Illiteracy Stories 



COMPUTER PROBLEM REPORT

1. Describe your problem:
   ______________________________________
   ______________________________________

2. Now, describe your problem accurately:
   ______________________________________
   ______________________________________

3. Speculate wildly about the cause of your problem:
   ______________________________________
   ______________________________________

4. Severity of the problem:
   a. Minor  ___
   b. Minor  ___
   c. Minor  ___
   d. Trivial ___

5. Is the computer plugged in? 
Yes___ No___

6. Is the computer turned on? 
Yes___ No___

7. Have you tried to fix it yourself? 
Yes___ No___

8. Have you made the problem worse? 
Yes___

9. Have you read the manual? 
Yes___ No___

10. Are you sure you've read the manual? 
Yes___ No___

11. Are you absolutely certain you've read the manual? 
No___

12. Do you think you understood the manual? 
Yes___ No___

13. If "Yes," then why can't you fix the problem yourself?
   __________________________________________

14. How tall are you...are you above this line? ________________

15. What were you doing with your computer when the problem
occurred?
   __________________________________________

16. If "nothing," then explain why you were logged-in:
   __________________________________________

17. Are you sure you are not imagining this problem? 
Yes___ No___

18. Describe how this problem makes you feel:
   __________________________________________

19. Describe your troubled childhood:
   __________________________________________

20. Do you have any independent, RELIABLE witnesses to this problem? 

No___

21. Can't you find something else to do besides bothering me? 
Yes___



 ___  __  __  ___    __    _  _  _  _  ____
/ __)(  )(  )(_  )  /__\  ( \( )( \( )( ___) Suzanne Cook
\__ \ )(__)(  / /  /(__)\  )  (  )  (  )__)  
(___/(______)(___)(__)(__)(_)\_)(_)\_)(____) http://www.cs.utah.edu/~scook/